PRIVACY POLICY
Written like humans, not like a 47-page trap door.
What we collect
When you send a contact form, Quick Brief or Plan Finder enquiry, we may collect information you choose to provide such as your name, business name, email address, phone or WhatsApp number, website or social link, service need, goal, budget range, preferred contact method and Plan Finder answers.
How we use it
We use enquiry information to understand what you need, recommend a sensible next step, reply to you, prepare proposals and improve our sales and service process. We do not sell your personal information.
Forms and email delivery
Website enquiries are delivered to DGV through our production hosting and email systems. The website may use technical service providers required to securely operate the site and deliver those enquiries.
Analytics and advertising pixels
If analytics or advertising tools are enabled, optional analytics and marketing technologies only load after the visitor makes a consent choice. These tools may help us understand website usage, measure enquiries and improve advertising. Visitors can choose essential-only browsing when the consent notice is shown.
WhatsApp and external platforms
If you choose to contact us through WhatsApp, Instagram or another external platform, that platform processes information under its own privacy terms. Links to those services are provided for convenience.
Retention and security
We keep enquiry information only for as long as reasonably needed for communication, proposals, client service, record-keeping or legal requirements. We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security.
Your choices
You may ask us to correct or delete enquiry information we hold, subject to legal or operational requirements. You can also decline optional analytics and advertising tracking through the website consent controls when those tools are enabled.
Contact
For privacy questions or requests, email hello@dgvstudio.com.
